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Genesys, (also known as Genesys Telecommunications Laboratories, Inc.), is a company that sells customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software. Genesys is headquartered in Daly City, California〔 and has offices in Canada, Latin America, Europe, the Middle East, Africa, Asia, and Australia. The company was founded in 1990 and was most recently acquired by Permira Funds and Technology Crossing Ventures in February 2012. Paul Segre has led the company since 2007.〔 In February 2015, the company announced its 2014 revenue of $850 million.〔 ==History== Genesys was founded by Gregory Shenkman and Alec Miloslavsky in October 1990.〔 The company's original seed funding came in the form of $150,000 in loans from the founders' families.〔 The company completed its initial public offering (IPO) in June 1997 and was listed on the NASDAQ stock exchange under the ticker symbol GCTI. Genesys acquired Forte Software, Inc. (later renamed Adante), a developer of e-mail management software, in December of that year. The company also acquired Next Age Technologies, a workforce management software developer, in June 1999.〔(【引用サイトリンク】title=Form 10-K )〕 Alcatel-Lucent (then Alcatel) acquired Genesys for $1.5 billion in late 1999. Genesys purchased IBM's CallPath computer telephony integration (CTI) assets in 2001.〔(【引用サイトリンク】title=Genesys' Acquisition of IBM's CallPath Will Allow Both to Focus )〕 The company added to its voice portal and interactive voice response (IVR) systems with the acquisition of Campbell, California-based Telera in 2002. It further expanded its IVR systems with the acquisition of GMK and VoiceGenie in 2006. Paul Segre succeeded Wes Hayden as Genesys's chief executive officer (CEO) in October 2007. He had most recently served as the company's chief operations officer (COO). Two months later, in December 2007, Genesys acquired Informiam, a developer of performance management software for customer service operations. Genesys purchased two companies in 2008: Conseros and SDE Software Development Engineering. Conseros developed high-volume work item management software〔 and SDE created hosting management software.〔 Permira and Technology Crossover Ventures acquired Genesys from Alcatel-Lucent for $1.5 billion in February 2012.〔 Genesys acquired LM Sistema, a Brazilian developer of IVR systems, later that year.〔(【引用サイトリンク】title=Genesys Acquires LM Sistemas, a Brazilian Self-Service Apps and Service Provider )〕 Genesys acquired five companies in 2013. In January, the company acquired Utopy, a speech analytics and workforce optimization provider. A month later, it purchased Angel, a developer of cloud-based IVR and contact center software. In May 2013, the company added SoundBite Communications, which produced cloud-based collection and payments, mobile marketing, and customer service software for $100 million. Genesys purchased Echopass, a cloud-based contact center software developer, in October of that year. Finally, in December, company expanded further into Brazil and Latin America with its acquisition of workforce optimization vendor Voran Technologia.〔(【引用サイトリンク】title=Genesys Acquires Voran Technologia to Deliver Comprehensive Customer Experience Offering in Brazilian Market )〕 In January 2014, Genesys acquired Ventriloquist Voice Solutions, a Canadian company provider of cloud-based multichannel customer communication and interaction software. Ventriloquist had previously been a Genesys partner. It also added Solariat, a social customer care and analytics platform, later that month. In May 2014, Genesys acquired OVM Solutions, an automated messaging communications company. The company acquired the Singapore-based CanaPlus Consulting in September 2014 to expand Genesys into the Asia-Pacific region. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「Genesys (company)」の詳細全文を読む スポンサード リンク
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